Frequently Asked Questions
Everything you need to know about your Riomar experience.
What makes Riomar shoes unique?
Our shoes are handcrafted using premium, water-resistant leathers and feature our signature non-marking, slip-resistant outsoles designed for both land and sea.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. Expedited shipping options are available at checkout for those who need their footwear sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed merchandise in its original packaging. Please visit our returns portal to start your request.
How do I find my correct size?
Riomar shoes generally run true to size. If you are between sizes, we recommend ordering the next size up for the most comfortable fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at the time of checkout based on your location.
How should I care for my leather shoes?
To maintain the quality of the leather, we recommend wiping them with a damp cloth after exposure to salt water and using a specialized leather conditioner periodically.